1. Scope
This policy applies to grievances related to:
- Account access, membership plans, and platform services
- Product/service listings and quotation workflows
- Payment-related issues involving Bizdosth services (where applicable)
- Abuse, harassment, fraud reports, and policy violations
- Privacy or data-related concerns
Bizdosth is a facilitator platform connecting users. Transactions between buyers and sellers/professionals
may require mutual settlement unless covered by a specific Bizdosth service agreement.
2. How to Raise a Grievance
You can raise a grievance using any of these methods:
- By email to support@bizdosth.com
- Via Contact Us page: /contact-us.php
- Through user dashboard support module (for registered members)
- Through the mobile application support/contact flow, where available
3. Information to Provide
To help us resolve quickly, include:
- Your registered name, Member ID (if available), and contact details
- Description of the issue (what happened, when it happened)
- Related links, product name, quote number, payment reference, or screenshots (if applicable)
- Expected resolution (refund review, account restore, listing review, etc.)
- For mobile app issues, include app version, device model, OS version, and screen/video evidence if possible
Submitting false complaints or misleading evidence may lead to account restrictions.
4. Resolution Process
- We acknowledge your grievance and assign a tracking reference (if applicable).
- We review the details and may ask for additional information.
- We investigate logs, communications, and relevant platform activity.
- We respond with a resolution or next steps.
5. Timelines
We aim to resolve grievances as quickly as possible. Typical response timeline:
- Acknowledgement: Within 24–72 hours (working days)
- Resolution: Within 7–15 working days depending on complexity
Note: Some cases (payment gateway disputes, fraud investigations, third-party dependency, or technical mobile app issues)
may require more time. We will keep you updated.
6. Escalation
If you are not satisfied with the response, you can request escalation by replying to the same email thread with the subject line: “Escalation Request – Grievance”.
7. Mobile Application Terms
Additional points apply when the grievance relates to the Bizdosth mobile application.
- Issues related to app login, crashes, slow performance, notifications, permissions, uploads, or app-based payments may be reviewed under this policy.
- Resolution may require technical logs, screenshots, transaction references, app version, or device details.
- Some issues may depend on third-party services such as payment gateways, OTP/SMS providers, device settings, network providers, or app-store infrastructure.
- Users should keep the application updated to the latest available version before raising a technical grievance where possible.
Bizdosth may request additional technical details for investigating mobile app grievances and may provide resolution, workaround, update guidance, or next steps depending on the issue type.
8. Grievance Officer Contact
Grievance Officer details:
- Email: support@bizdosth.com
- Phone / WhatsApp: +91 9392558698
- Address: 7-12A, 00, Rambhatlapalli Vil, Gottipudi Post, Thottambedu Mandal, Chittoor District, Andhra Pradesh, India – 517536